Effective Date: 01/01/2024
Welcome to Caretalk Inc. (“Caretalk,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website (www.caretalk.ai) and our AI-powered call center services, including all associated technologies and features (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
Caretalk provides an advanced AI Call Center system that leverages cutting-edge technologies to enhance communication and streamline operations for our clients. Our system incorporates:
Our Service utilizes a sophisticated technology stack that includes:
Caretalk’s AI Call Center system can be deployed in various configurations to meet our clients’ needs:
You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Service complies with all applicable laws, regulations, and industry standards.
If you create an account with us, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
You are expressly prohibited from:
For clients in the healthcare sector, Caretalk maintains compliance with the Health Insurance Portability and Accountability Act (HIPAA). We offer a Business Associate Agreement (BAA) upon request, which outlines our responsibilities and obligations related to protected health information (PHI).
We implement industry-standard security measures to protect the confidentiality, integrity, and availability of your data. This includes:
In providing the Service, Caretalk may process various types of data, including but not limited to:
We process this data in accordance with our Privacy Policy and any applicable data protection laws.
The Service, including all associated software, algorithms, user interfaces, and documentation, is owned by Caretalk and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
Our Service may incorporate open-source software components. These components are subject to their respective open-source licenses, which are separate from these Terms. You agree to comply with the terms of any applicable open-source licenses.
You retain all rights to any data, content, or intellectual property you provide to Caretalk in the course of using the Service (“Client Data”). You grant Caretalk a limited license to use, host, and process Client Data solely for the purpose of providing and improving the Service.
Caretalk’s Service incorporates technologies from third-party providers, including but not limited to:
By using our Service, you acknowledge and consent to our use of these third-party technologies.
The Service may offer integrations with third-party products or services. These integrations are subject to the terms and conditions of the respective third-party providers. Caretalk is not responsible for the performance or security of third-party integrations.
Caretalk provides REST API and WebSocket interfaces for integration and real-time communication. By using these interfaces, you agree to:
We reserve the right to modify, limit, or discontinue API or WebSocket access at any time.
Our Service may utilize open-source software components. These components are subject to their respective licenses. By using our Service, you agree to comply with the terms of these open-source licenses. Upon request, we will provide information about the open-source components used in our Service.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. By using our website, you consent to our use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings.
We use analytics tools to collect information about how visitors use our website. This helps us improve our site and provide a better user experience. The analytics data we collect may include:
We may display advertising on our website or use third-party advertising networks. These ads may be based on your browsing behavior and interests. By using our website, you consent to receive such advertising. If you prefer not to receive personalized ads, you can opt out through your browser settings or by using industry-standard opt-out tools.
Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies and terms of use for any third-party sites you visit.
If our website allows users to post comments, reviews, or other content, you are solely responsible for any content you submit. You agree not to post any content that is unlawful, offensive, or infringes on the rights of others. We reserve the right to remove or modify user-generated content at our discretion.
To the fullest extent permitted by applicable law, Caretalk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. We may also modify these Terms from time to time. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Florida, USA, without regard to its conflict of law provisions.
For any questions about these Terms, please contact us at:
Caretalk Inc. 16192 Coastal Highway Lewes, Delaware 19958 Phone: 866-434-2430 Email: [email protected]
